Refund Policy
Our policies regarding refunds and service cancellations
Refund Eligibility
Refunds may be issued under the following circumstances:
- Service was not completed as described
- Duplicate payment was processed in error
- Technical error prevented service delivery
- Service was cancelled before completion
No Refunds for Completed Services
Once a service has been successfully completed, refunds are generally not available. This includes:
- Bill payment assistance that has been processed
- Technician scheduling support that has been completed
- Customer account help that has been provided
Request Window
Refund requests must be submitted within 3-5 days of the original transaction. Requests submitted after this period may not be eligible for review. To request a refund, please contact us with:
- Your transaction details (date, amount, service type)
- Reason for the refund request
- Any supporting documentation
Processing Time
Approved refunds are processed within 7-10 business days. The timeline for funds to appear in your account depends on your payment method and financial institution:
- Credit card refunds: 5-10 business days
- Debit card refunds: 5-10 business days
- Other payment methods: varies by provider
Partial Refunds
In some cases, partial refunds may be issued if:
- Service was partially completed
- Only certain aspects of the service were affected
- A compromise solution is agreed upon
Contact Information
For questions about our refund policy or to submit a refund request, please contact us:
support@codenestdigitalsllc.comBusiness hours: Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST